International Voice Process Agent

Coppergate wants to bring on an International Voice Process Agent for its Vikhroli, Mumbai team. 10 candidates will be hired for this role. You can earn up to ₹49,000/month.

In the employer’s words

Need Good Experience In International Process Accenture Company. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Inbound and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: English

Day-to-day work

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.

Compensation

Salary: ₹25,000 – ₹49,000 per month, based on skills and experience.

Position details

• Job location: Vikhroli, Mumbai, Maharashtra
• Openings: 10
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: On-site
• Employment type: Full time

Apply today and take the next step in your career with Coppergate.