Assistant Operations Manager

Join Cosmic Micro Systems Pvt Ltd., as an Assistant Operations Manager in Rajaji Nagar, Bengaluru. Salary is up to ₹35,000/month. There are 2 open positions.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Advanced Excel | Skills Needed : Computer

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Advanced Excel and Computer
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Advanced Excel
• Skills Needed: Computer
• A patient, customer-first attitude

Day-to-day work

In this role, you will:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Compensation

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Quick facts

• Location: Rajaji Nagar, Bengaluru, Karnataka
• Vacancies: 2
• Working hours: 9:00 AM - 7:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Cosmic Micro Systems Pvt Ltd., reviews applications regularly.