Assistant Operations Manager

Pelican Kenterra Private Limited wants to bring on an Assistant Operations Manager for its MG Road, Bengaluru team. Salary is up to ₹35,000/month. 2 candidates will be hired for this role.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Active listening, Verbal communication, Complaint handling, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and polite

What the job involves

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Compensation

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

Quick facts

• Location: MG Road, Bengaluru, Karnataka
• Openings: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 9:00 AM - 7:00 PM | Monday to Saturday
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Pelican Kenterra Private Limited reviews applications regularly.