Customer Support Leader

Crizalis Consulting is hiring a Customer Support Leader in Banashankari, Bengaluru. You can earn up to ₹35,000/month.

Note from the employer

Textile Material Quality Testing , Quality Control, After Sales Services, Team Management. More Than 2 Years Experience Compulsory. | Languages : Hindi, Kannada, English

Skills and qualifications

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Kannada
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, Kannada, English
• You are polite and calm under pressure

Roles and responsibilities

Your main tasks will be to:

• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

Pay and perks

The salary for this role is ₹25,000 – ₹35,000 per month.

Job details

• Work location: Banashankari, Bengaluru, Karnataka
• Openings: 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

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