Customer Care Executive

Cyfuture India Private Limited is hiring a Customer Care Executive in Victoria Layout, Bengaluru. You can earn up to ₹20,000/month. 30 candidates will be hired for this role. No experience? You can still apply.

Note from the employer

Resolve Customer Complaintslisten To Customer Concerns With Empathy.Investigate Issues And Provide Timely Solutions.Escalate Complex Cases To The Appropriate Department When Necessary.Maintain Customer Satisfactionbuild Positive Relationships With Customers.Ensure Every Interaction Is Courteous And Professional.Follow Up To Confirm Issues Are Resolved.Process Customer Requestshandle Orders, Cancellations, Refunds, Replacements, And Service Requests.Update Customer Accounts And Records.Record And Maintain Datadocument Customer Interactions In Crm Or Support Systems.Keep Customer Information Accurate And Up To Date. Type : Inbound, Outbound | Languages : English, Hindi, Marathi, Kannada, Telugu, Tamil, Gujarati, Malayalam

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with English, Gujarati, Hindi, Inbound, Kannada, Malayalam, Marathi, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: English, Hindi, Marathi, Kannada, Telugu, Tamil, Gujarati, Malayalam

Key responsibilities

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.

Salary and benefits

The salary for this role is ₹16,000 – ₹20,000 per month.

Job details

• Location: Victoria Layout, Bengaluru, Karnataka
• Openings: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Timings: 09:30 am - 6:30pm | Monday to Saturday

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