Process Coordinator

Join D Badami Fashion Connection Llp as a Process Coordinator in Kalyan West, Mumbai. 15 candidates will be hired for this role. You can earn up to ₹20,000/month.

Employer’s description

Role: Drive Processes, Follow Up With Staff To Ensure Timely Completion Of Tasks, And Escalate Delays To The Md. Requirements: Fresher / Up To 1 Year Of Experience, Basic Excel Knowledge, Strong Coordination & Follow-Up Skills. Female Preferred. Should Live Within 30 Mins From Office. Job Type: Full-Time Pay: 15,000.00 - 20,000.00 Per Month. 1 - 2 Years Experience Compulsory. | Languages : Marathi, English, Hindi

Your responsibilities

In this role, you will:

• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, English, Hindi

Quick facts

• Work location: Kalyan West, Mumbai, Maharashtra
• Working hours: 10 AM - 7.00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Tuesday to Sunday
• Employment type: Full time
• Work mode: Office-based
• Vacancies: 15

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