Customer Care Executive

D2d Express Pvt Ltd wants to bring on a Customer Care Executive for its Adarsh Nagar, Delhi team. Freshers can apply. There are 5 open positions. The pay goes up to ₹20,000/month.

Note from the employer

We Are Looking For A Customer-Focused Customer Care Executive To Handle Customer Queries, Shipment Tracking, Delivery-Related Issues, Complaints, And Coordination With Internal Operations Teams. The Candidate Will Be Responsible For Ensuring Timely Resolution Of Customer Concerns And Maintaining A High Level Of Service Quality.Key Responsibilitie. Languages : English, Hindi

Salary

Compensation: ₹16,000 – ₹20,000 per month.

Your responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Skills: English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: English, Hindi

Position details

• Location: Adarsh Nagar, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 5
• Work type: On-site

Click Apply to send your profile to D2d Express Pvt Ltd. It takes less than a minute.