Customer Service Executive (Inbound...

Daivik Associates Private Limited is looking for a Customer Service Executive (Inbound... to join its team in Thane West, Mumbai. 10 candidates will be hired for this role. You can earn up to ₹20,000/month. Freshers can apply.

Employer’s description

Handle Inbound Calls From Customersresolve Queries Related To Products/Servicesprovide Accurate And Timely Informationmaintain Good Customer Satisfactionupdate Call Details In The System.Fluency In Any One Language:Malayalam / Tamil / Kannada / Bengali / Gujarati. Type : Inbound | Languages : Tamil, Malayalam, Kannada, Telugu, Bengali, Gujarati

Pay and perks

The salary for this role is ₹10,000 – ₹20,000 per month.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Bengali, Gujarati, Inbound, Kannada, Malayalam, Tamil, Telugu
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Tamil, Malayalam, Kannada, Telugu, Bengali, Gujarati
• Someone patient and calm under pressure

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status

Quick facts

• Location: Thane West, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Openings: 10
• Employment type: Full time

Click Apply to send your profile to Daivik Associates Private Limited. It takes less than a minute.