Inbound Customer Service Advisor

A new Inbound Customer Service Advisor role is open at Datamatics Business Solutions Limited, Andheri East, Mumbai. There are 10 open positions. Great for first-time job seekers. Salary is up to ₹18,000/month.

Note from the employer

No Sales No Target... Only Inbound Calls... Help The Customers Solve Their Queries.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Skills: Active listening, CRM tools, Typing speed, Hindi and English
• Good English
• Freshers can apply
• You are calm under pressure and polite

What you get

Salary: ₹16,000 – ₹18,000 per month, based on skills and experience.

What the job involves

As an Inbound Customer Service Advisor, your work will include:

• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status

Quick facts

• Location: Andheri East, Mumbai, Maharashtra
• Interview timings: 12:00 PM - 4:00 PM | Monday to Friday
• Work type: Office-based
• Vacancies: 10
• Job type: Full time
• Timings: 8 am - 5 pm, 9 am - 6 pm, 10 am - 7 pm, 11 am - 8 pm (Any 9 hours of shifts| Monday to Saturday

Apply today and take the next step in your career with Datamatics Business Solutions Limited.