Bpo Process Trainer

Dbs Mintek Pvt Ltd. wants to bring on a Bpo Process Trainer for its Turbhe, Mumbai team. You can earn up to ₹35,000/month.

In the employer’s words

Design, Develop, And Deliver Comprehensive Training Programs For New Hires And Existing Agent. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic

Who can apply

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with Domestic, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• A calm under pressure, patient attitude

Roles and responsibilities

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Salary

The salary for this role is ₹20,000 – ₹35,000 per month.

Quick facts

• Work location: Turbhe, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Dbs Mintek Pvt Ltd. reviews applications regularly.