Customer Support Associate

Start your next role as a Customer Support Associate with DBS Mintek Pvt Ltd. in Turbhe, Mumbai. The pay goes up to ₹23,000/month. 5 candidates will be hired for this role.

Employer’s description

Handle Customer Queries Through Calls, Chats, Or Emails Professionally.Provide Accurate Information Regarding Products And Services.Resolve Customer Complaints And Ensure Customer Satisfaction.Maintain Proper Records Of Customer Interactions.Follow Company Processes And Quality Standards.Coordinate With Internal Teams For Issue Resolution. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Malayalam, English

What you get

Salary: ₹19,000 – ₹23,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: English, Malayalam, Tamil, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Malayalam, English

Job details

• Job location: Turbhe, Mumbai, Maharashtra
• Work type: On-site
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to DBS Mintek Pvt Ltd. today.