Software Support Engineer

Start your next role as a Software Support Engineer with Deep Technologies in Dombivali East, Mumbai. You can earn up to ₹25,000/month.

In the employer’s words

Provide Online Support To Customer For Biometric Machines & Other Hrms Softwares. Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory. | Marketing | Languages : English, Hindi, Marathi

Eligibility

• At least 2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Marathi, Marketing
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Marketing
• Languages: English, Hindi, Marathi
• Someone customer-first and patient

What you get

Salary: ₹10,000 – ₹25,000 per month, based on skills and experience.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Job details

• Location: Dombivali East, Mumbai, Maharashtra
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Deep Technologies.