Operations & Service Coordinator

A new Operations & Service Coordinator role is open at Deltron Business Systems, Saki Naka, Mumbai. 2 candidates will be hired for this role. You can earn up to ₹22,000/month.

Employer’s description

Handling Customer Calls & Complaints, Service Coordination, Dispatch Management, Local Customer Visits.

Eligibility

• Freshers are welcome to apply
• Graduate or equivalent
• Good knowledge of Hindi and English, CRM tools, Verbal communication and Active listening
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Pay and perks

The salary for this role is ₹16,000 – ₹22,000 per month.

What the job involves

Your main tasks will be to:

• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.

Job details

• Location: Saki Naka, Mumbai, Maharashtra
• Work type: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2

Apply today and take the next step in your career with Deltron Business Systems.