Email Support Executive

Looking for an Email Support Executive role in Thane, Mumbai? Delvoy Recruitment Services is hiring now. Great for first-time job seekers. The pay goes up to ₹25,000/month. There are 30 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively.Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Salary Cycle Will Be From 1St To 31St And Credit Date Will Be 1St Of Every Month. 24/7 Rotational Shift. 2 Rotational Week Offs. Great Oppurtunity For Freshers. Languages : English

Compensation

You will be paid ₹18,000 – ₹25,000 per month.

Who can apply

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• You are customer-first and polite

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Position details

• Work location: Thane, Mumbai, Maharashtra
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Delvoy Recruitment Services.