Email Support Executive

Looking for an Email Support Executive role in Turbhe, Mumbai? Dhanvarsh Supreme Solutions is hiring now. The pay goes up to ₹20,000/month. The team is filling 2 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Marathi, Hindi, English

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Good English
• Freshers can apply
• Languages: Marathi, Hindi, English
• A customer-first, polite attitude

Key responsibilities

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.

Compensation

The salary for this role is ₹18,000 – ₹20,000 per month.

Job details

• Location: Turbhe, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Ready to start? Upload your resume and apply to Dhanvarsh Supreme Solutions today.