Customer Care Executive

Join Diginnovx Solutions Private Limited (Infoneoo) as a Customer Care Executive in Sector 3 - Noida, Delhi. The pay goes up to ₹17,000/month. Great for first-time job seekers. The team is filling 15 vacancies.

Employer’s description

Handle Customer Queries And Concerns Through Calls, Emails, Chat, Or Other Support Channels.Provide Accurate Information And Effective Resolutions To Customers.Maintain A Professional, Polite, And Customer-Friendly Approach.Understand Customer Requirements And Ensure Timely Resolution Of Issues. Type : Inbound, Domestic | Languages : English

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English
• You are calm under pressure and customer-first

What you get

Compensation: ₹16,500 – ₹17,000 per month.

Position details

• Location: Sector 3 - Noida, Delhi, Delhi
• Job type: Full time
• Openings: 15
• Work mode: Office-based
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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