It Support Executive

Looking for an It Support Executive role in Vasai Road East, Mumbai? Digital India Tech PVT LTD. is hiring now. The pay goes up to ₹15,000/month. The team is filling 10 vacancies.

Note from the employer

Looking For An It Support/Hardware Support Executive To Maintain Office Desktops, Laptops, Printers And Network Devices. Troubleshoot Hardware/Software Issues, Install Systems, Maintain It Asset Records, Provide User Support, Perform Preventive Maintenance And Ensure Smooth Day-To-Day It Operations. For More Details Contact Victor - 9503973095. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Typing speed, Verbal communication, Complaint handling, Active listening
• Good English
• 1 - 2 Years Experience Compulsory.

What you get

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Day-to-day work

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Vasai Road East, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Work mode: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Digital India Tech PVT LTD..