Quality Analyst

A new Quality Analyst role is open at Digital India Tech Pvt Ltd., Vasai Road East, Mumbai. You can earn up to ₹23,000/month. There are 3 open positions.

Note from the employer

Monitor And Audit Customer Interactions Through Call Audits And Call Barging, Ensure Compliance With Quality Standards, Provide Feedback And Coaching To Agents, Support Training Initiatives, Prepare Quality Reports, Analyze Performance Trends, And Drive Process Improvements. For More Detail Contact 9503973095 - Victor. 1 - 2 Years Experience Compulsory.

What you will do

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Salary and benefits

The salary for this role is ₹16,000 – ₹23,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Typing speed, Complaint handling, Verbal communication, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are customer-first and patient

Job at a glance

• Location: Vasai Road East, Mumbai, Maharashtra
• Openings: 3
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Digital India Tech Pvt Ltd. reviews applications regularly.