Customer Care Associate

Digitide company is looking for a Customer Care Associate to join its team in Ghatkesar, Hyderabad. Great for first-time job seekers. The pay goes up to ₹25,000/month. 30 candidates will be hired for this role.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi

Salary and benefits

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Requirements

• Ideal for freshers starting their career
• Education: Graduate
• Comfortable with Hindi
• Good English
• Freshers can apply
• Languages: Hindi
• Someone calm under pressure and patient

Job at a glance

• Work location: Ghatkesar, Hyderabad, Telangana
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 30
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Digitide company reviews applications regularly.