Customer Care Executive

A new Customer Care Executive role is open at Digitide Solutions Limited, Sector 63 - Noida, Delhi. Salary is up to ₹25,000/month. There are 30 open positions.

In the employer’s words

Customer Care Executive, Telecalling Voice Process. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, English, Hindi

Compensation

Compensation: ₹21,000 – ₹25,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi, Inbound, Kannada, Malayalam and Punjabi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, English, Hindi
• A polite, patient attitude

Day-to-day work

In this role, you will:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job details

• Work location: Sector 63 - Noida, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 30

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