Customer Support Officer

Start your next role as a Customer Support Officer with Digitide Solutions Limited in Begumpet, Hyderabad. Freshers can apply. There are 20 open positions. The pay goes up to ₹16,000/month.

In the employer’s words

Manage And Oversee Day-To-Day Banking Transactions And Back-Office Activities. Ensure Compliance With Regulatory Standards And Optimize Workflows For Efficiency. Collaborate With Teams To Streamline Operational Processes And Improve Customer Service.

Salary and benefits

You will be paid ₹14,000 – ₹16,000 per month.

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Comfortable with CRM tools, Verbal communication, Typing speed, Hindi and English
• Basic English
• Freshers can apply
• You are polite and customer-first

What the job involves

In this role, you will:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job at a glance

• Work location: Begumpet, Hyderabad, Telangana
• Shift: 10:30 AM - 2:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Work type: Office-based
• Vacancies: 20
• Job type: Full time

Apply today and take the next step in your career with Digitide Solutions Limited.