Soft Calling

Direct Hiring is hiring a Soft Calling in Kanjurmarg, Mumbai. You can earn up to ₹17,000/month. The team is filling 15 vacancies.

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Active listening, Complaint handling, Typing speed, Verbal communication
• Basic English
• Freshers can apply
• Someone customer-first and calm under pressure

What the job involves

As a Soft Calling, your work will include:

• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary

Compensation: ₹13,000 – ₹17,000 per month.

Job details

• Location: Kanjurmarg, Mumbai, Maharashtra
• Vacancies: 15
• Employment type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Hiring.