Soft Collection Process

Direct Hiring has an opening for a Soft Collection Process based in Rabale, Mumbai. The team is filling 15 vacancies. You can earn up to ₹20,000/month.

What you get

Compensation: ₹15,000 – ₹20,000 per month.

Roles and responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Requirements

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Skills: Complaint handling, CRM tools, Hindi and English, Typing speed
• Basic English
• Freshers can apply
• You are customer-first and polite

Position details

• Job location: Rabale, Mumbai, Maharashtra
• Vacancies: 15
• Job type: Full time
• Work type: On-site
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with Direct Hiring.