Back Office And Customer Service Ta...

Direct Source is looking for a Back Office And Customer Service Ta... to join its team in Thane, Mumbai. Freshers can apply. 10 candidates will be hired for this role. The pay goes up to ₹18,000/month.

In the employer’s words

*Opening For Back Office And Customer Service Process* : Thane Kasarvadavali 45 Min.(Pick Up And Drop Facility Available From Thane Station).*Process : Tata Inbound Customer Service Process.Hsc Graduate Fresher, Tamil ,Telegu , Kannada Only* Salary : 18000 In-Hand (Salary Date 1St Of Every Month) Shift 9 ;30 To 6 :30 ( Rotational One Week O. Languages : Kannada, Tamil, Telugu

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Good knowledge of Kannada, Tamil and Telugu
• Basic English
• Freshers can apply
• Languages: Kannada, Tamil, Telugu
• You are customer-first and calm under pressure

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Job details

• Job location: Thane, Mumbai, Maharashtra
• Vacancies: 10
• Employment type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.