Bank Of India Customer Service Ib

Direct Source wants to bring on a Bank Of India Customer Service Ib for its Airoli West, Mumbai team. Freshers can apply. There are 30 open positions. Salary is up to ₹23,000/month.

Employer’s description

Opening For Bank Of India Inbound Customer Service Airoli Location9 Hours Shift Day Rotational Shift For Boys Till 1 Am Midnight . Day Rotational For Girls One Rotational Off Graduate Pass / Pursuing Candidate With Average English V3 Required.Salary 15000 Inhand Salary Start From Day One. Salary Date Is 1St Of Every Month. Easy Selection Immediate Joining Free Job Direct Company. Type : Domestic, Inbound | Languages : English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Pay and perks

The salary for this role is ₹15,000 – ₹23,000 per month.

Requirements

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What the job involves

Your main tasks will be to:

• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.

Quick facts

• Job location: Airoli West, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Vacancies: 30
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Work mode: On-site

Apply today and take the next step in your career with Direct Source.