Bank Of India Customer Service

Direct Source wants to bring on a Bank Of India Customer Service for its Airoli, Mumbai team. The team is filling 15 vacancies. Salary is up to ₹19,000/month. Freshers can apply.

Day-to-day work

As a Bank Of India Customer Service, your work will include:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Who can apply

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Typing speed, Active listening and Complaint handling
• Basic English
• Freshers can apply
• You are customer-first and calm under pressure

Pay and perks

Compensation: ₹15,000 – ₹19,000 per month.

Position details

• Job location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 15
• Work type: Office-based

Ready to start? Upload your resume and apply to Direct Source today.