Bank Of India Customer Service

Direct Source has an opening for a Bank Of India Customer Service based in Airoli, Mumbai. There are 30 open positions. You can earn up to ₹20,000/month.

In the employer’s words

Customer Service Process Bank Of India Customer Service Easy Selection Free Of Cost Job No Target No Pressure. Type : Inbound, Domestic | Languages : Malayalam, Telugu, Tamil, Gujarati, Bengali, Marathi, Kannada, Hindi, Punjabi, English

Requirements

• Open to freshers
• Graduate or equivalent
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Malayalam, Telugu, Tamil, Gujarati, Bengali, Marathi, Kannada, Hindi, Punjabi, English
• Someone patient and calm under pressure

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Job details

• Work location: Airoli, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Work type: Office-based
• Employment type: Full time

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