Bank Of India Inbound Customer Serv...

Direct source has an opening for a Bank Of India Inbound Customer Serv... based in Airoli, Mumbai. Salary is up to ₹28,000/month. 10 candidates will be hired for this role.

In the employer’s words

*Opening For Bank Of India Inbound Customer Service Airoli Location**9Hours Shift2 Hours Ot Compulsory = 11 Hours Shift* *Day And Night Rotational Shift For Boys And Day Rotational For Girls One Rotational Off* Graduate Pass Candidate With Good English V4 Required.*Salary 18200 Inhand 23300 Ctc And For 6 Months Experience 25200 Ctc 20100 Inh. Type : Inbound | Languages : English

Who can apply

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: English, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English
• A customer-first, patient attitude

What you get

Compensation: ₹25,000 – ₹28,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Airoli, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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