Collection Process (18K Fresher Exp

A new Collection Process (18K Fresher Exp role is open at Direct Source, Rabale, Mumbai. No experience? You can still apply. 15 candidates will be hired for this role. The pay goes up to ₹19,000/month.

Requirements

• Open to freshers
• Education: 12th Pass
• Good knowledge of CRM tools, Typing speed, Hindi and English and Active listening
• Basic English
• Freshers can apply
• Someone patient and polite

What you will do

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

What you get

The salary for this role is ₹15,000 – ₹19,000 per month.

Quick facts

• Job location: Rabale, Mumbai, Maharashtra
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 15
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Click Apply to send your profile to Direct Source. It takes less than a minute.