Collection Process Simple Bpo

Direct Source is hiring a Collection Process Simple Bpo in Bhandup, Mumbai. Great for first-time job seekers. The team is filling 10 vacancies. Salary is up to ₹18,000/month.

Note from the employer

Opening For Yes Bank Dra Collection Calling Hindi Marathi Fresher Candidate Required ( Dra Training And Certificate Will Be Providedfix Shift. 9.30 Am To 7 Pm All Rotational Off.Qualification 12Th Pass Salary 14000 In Hand In Training. 18000 In Hand After Dra Certification Salary Start From Day One. Location- Bhandup 10 Min Walking Distance From Station. Type : Outbound, Sales, Domestic | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Compensation

The salary for this role is ₹14,000 – ₹18,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Kannada, Malayalam and Marathi
• Basic English
• Freshers can apply
• Type: Outbound, Sales, Domestic
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone customer-first and polite

Quick facts

• Job location: Bhandup, Mumbai, Maharashtra
• Vacancies: 10
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Job type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to Direct Source today.