Customer Service (Airoli)

Looking for a Customer Service (Airoli) role in Airoli, Mumbai? Direct Source is hiring now. The team is filling 15 vacancies. The pay goes up to ₹23,000/month.

Note from the employer

Cosmetic Customer Care Service Only For Experience In Customer Services Or E-Commerce. 1 - 2 Years Experience Compulsory. | Languages : English

Pay and perks

The salary for this role is ₹18,000 – ₹23,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English

Roles and responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Job at a glance

• Work location: Airoli, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 15

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