Customer Service/Collection Process

Direct Source wants to bring on a Customer Service/Collection Process for its Thane, Mumbai team. Great for first-time job seekers. 25 candidates will be hired for this role. Salary is up to ₹22,000/month.

In the employer’s words

No Consultancy Charges.

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Hindi and English, CRM tools, Active listening, Typing speed
• Basic English
• Freshers can apply
• You are patient and calm under pressure

Day-to-day work

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Salary and benefits

Salary: ₹15,000 – ₹22,000 per month, based on skills and experience.

Quick facts

• Location: Thane, Mumbai, Maharashtra
• Openings: 25
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

Apply today and take the next step in your career with Direct Source.