Customer Service Email And Chat

Direct source is hiring a Customer Service Email And Chat in Airoli, Mumbai. The team is filling 30 vacancies. Freshers can apply. You can earn up to ₹17,000/month.

Employer’s description

Opening For Hdfc Ib Blended Pure Inbound Calling Process Pilot Batch (Airol Location) Hsc & Graduate Fresher Or Experience Both Can Apply.Shift Timing : 9.30 To 6.30 & 10 To 7. .With Rotational Offfresher Salary 15K In Hand Experience 17K In Hand Ctc 22K.With Pf 19K In Hand 22K Ctc Without Pf Average English Required V3. Salary Starts From Day One.Salary Date Is 1St Of Every Month.Pick Drop Facility From Airoli Station. Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

The salary for this role is ₹15,000 – ₹17,000 per month.

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Punjabi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone customer-first and patient

Key responsibilities

• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job at a glance

• Job location: Airoli, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 30
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Office-based
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Direct source reviews applications regularly.