Customer Service Executive Inbound

Direct Source wants to bring on a Customer Service Executive Inbound for its Seawoods-Darave, Mumbai team. Great for first-time job seekers. You can earn up to ₹23,000/month. There are 30 open positions.

Note from the employer

Opening For Simple Voice Customer Service ( Seawoods Location) 2 Min Walking Distance 12Th Pass . Average English Communication Required V3 . V3 Quality. Fresher Or Experience In Bpo Can Apply . Salary Fresher Naps 20000 Inhand . Without Naps 20000 Ctc 16500 Inhand. For Experience Up To 23000 Inhand Plus Pfday Rotational Shift Of 9 Hours Between 8 Am To 7Pm . One Rotational Off All Rounds Of Interview On Telephonic. Salary Start From Day One . Immediate Joiner Required Free Job Direct Company. Type : Domestic, Inbound | Languages : English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

What you get

Compensation: ₹16,500 – ₹23,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada and Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• Someone calm under pressure and customer-first

Quick facts

• Location: Seawoods-Darave, Mumbai, Maharashtra
• Work type: Work from office
• Job type: Full time
• Vacancies: 30
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Click Apply to send your profile to Direct Source. It takes less than a minute.