Customer Service Inbound Bpo

Direct source has an opening for a Customer Service Inbound Bpo based in Ghansoli, Mumbai. 30 candidates will be hired for this role. You can earn up to ₹16,001/month.

In the employer’s words

*(Opening For Customer Service Dtv Process) In Ghansoli Mahape Location**Qualification-Hsc Paas Need - Average Comm Required. Fresher Experience Both Can Apply**Salary- Up To 16000**Shift - Rotational Sift**Week Off- Rotational Week Off**10 Minutes Walking Distance From Ghansoli Station**Max Age-32*.

Salary

Salary: ₹16,000 – ₹16,001 per month, based on skills and experience.

Day-to-day work

• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.

Requirements

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Typing speed, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• A calm under pressure, polite attitude

Job at a glance

• Location: Ghansoli, Mumbai, Maharashtra
• Shift: Day rotational shift, one rotational weekoff
• Work mode: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30

If this job suits you, apply now — shortlisted candidates will be contacted by Direct source.