Customer Service Inbound

Direct Source is looking for a Customer Service Inbound to join its team in Malad West, Mumbai. The team is filling 20 vacancies. Salary is up to ₹20,000/month. Freshers can apply.

Note from the employer

Opening For Banking Outbound Process (Hs Pl).Malad Locationhsc Plus 6 Months On Paper Experience In Bpo (Strong Bgv)Salary 23000 Ctc 18000 In Hand. Shift Fix Day Shift 9.30Am-7Pm. Sunday Fix Offgood English Communication Required V4 Quality Salary Starts From Day One. Age Max 36. Type : Inbound, Outbound, Domestic | Languages : English, Hindi, Marathi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: English, Hindi, Marathi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• A customer-first, calm under pressure attitude

What the job involves

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Pay and perks

You will be paid ₹14,000 – ₹20,000 per month.

Job at a glance

• Job location: Malad West, Mumbai, Maharashtra
• Work mode: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Openings: 20
• Working hours: Day rotational shift. One rotational week off

Click Apply to send your profile to Direct Source. It takes less than a minute.