Customer Service Inbound

Direct Source wants to bring on a Customer Service Inbound for its Airoli, Mumbai team. The team is filling 30 vacancies. Salary is up to ₹18,000/month.

Note from the employer

Fresher Customer Care Need Graduate Fresher Salary 15000In Hand To 19000.Ctc Experience 20500 In Hand. Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Key responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• Freshers can apply
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are calm under pressure and patient

Pay and perks

Compensation: ₹15,000 – ₹18,000 per month.

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Work type: Work from office
• Vacancies: 30
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Job type: Full time
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.