Customer Service Operations Lead

Direct source is looking for a Customer Service Operations Lead to join its team in Bhayander, Mumbai. The team is filling 5 vacancies. Freshers can apply. You can earn up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Inbound, Domestic | Languages : Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Hindi, English

What you get

Compensation: ₹29,000 – ₹30,000 per month.

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Hindi, Inbound, Kannada, Malayalam, Punjabi
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Malayalam, Tamil, Telugu, Bengali, Kannada, Punjabi, Hindi, English
• You are patient and customer-first

Job details

• Work location: Bhayander, Mumbai, Maharashtra
• Work type: On-site
• Shift: Day shift|rotational weekoff
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 5

If this job suits you, apply now — shortlisted candidates will be contacted by Direct source.