Customer Service Operations Lead

Start your next role as a Customer Service Operations Lead with Shunya Tattva Management Consultants in Bhandup, Mumbai. The pay goes up to ₹50,000/month. 5 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales, Outbound | Marketing | Languages : English

Salary

Salary: ₹30,000 – ₹50,000 per month, based on skills and experience.

Eligibility

• At least 2 years of relevant experience
• Education: Graduate
• Comfortable with English, Marketing, Outbound, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, Outbound
• Marketing
• Languages: English
• A patient, customer-first attitude

What you will do

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job at a glance

• Location: Bhandup, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Shunya Tattva Management Consultants reviews applications regularly.