Customer Service Proces

Start your next role as a Customer Service Proces with Direct Source in Rabale, Mumbai. 15 candidates will be hired for this role. The pay goes up to ₹19,000/month. Freshers can apply.

Day-to-day work

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Compensation

You will be paid ₹15,000 – ₹19,000 per month.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Active listening, Verbal communication, Typing speed and CRM tools
• Basic English
• Freshers can apply
• You are customer-first and calm under pressure

Position details

• Location: Rabale, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Openings: 15
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.