Customer Service Process Bpo

Direct Source is hiring a Customer Service Process Bpo in Ghansoli, Mumbai. Great for first-time job seekers. There are 10 open positions. The pay goes up to ₹17,000/month.

In the employer’s words

*(Opening For Customer Service Dtv Process) In Ghansoli Mahape Location**Qualification-Hsc Paas Need - Good Comm Required (V3 V4) Fresher Experience Both Can Apply**Salary- Up To 16000**Shift - Rotational Sift**Week Off- Rotational Week Off**10 Minutes Walking Distance From Ghansoli Station**Max Age-32*. Type : Inbound, Domestic | Languages : Hindi, English

What we are looking for

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English

What you get

Compensation: ₹16,000 – ₹17,000 per month.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job details

• Work location: Ghansoli, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Click Apply to send your profile to Direct Source. It takes less than a minute.