Customer Service (Thane)

Direct source wants to bring on a Customer Service (Thane) for its Thane, Mumbai team. Salary is up to ₹18,000/month. Freshers can apply. 10 candidates will be hired for this role.

Employer’s description

Opening For *Inbound Customer Service (Agilous)* In Thane Waghle*Average To Good English Communication Required*Hsc Fresher Or Experience Both Can Apply.*Salary 16000-18000*Shift Timing - 7Am To 4Pm 1Pm To 10 Pm.One Rotational Off*Bengali/Kannada/Hindi Candidate Required*. Languages : Bengali, Kannada, Hindi, English

Requirements

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Bengali, English, Hindi, Kannada
• Basic English
• Freshers can apply
• Languages: Bengali, Kannada, Hindi, English
• Someone patient and calm under pressure

Compensation

You will be paid ₹16,000 – ₹18,000 per month.

What you will do

Here is what a typical day looks like:

• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Direct source.