Dra Process (Yes Bank)

A new Dra Process (Yes Bank) role is open at Direct Source, Bhandup, Mumbai. Great for first-time job seekers. 15 candidates will be hired for this role. The pay goes up to ₹19,000/month.

Salary and benefits

Compensation: ₹15,000 – ₹19,000 per month.

Key responsibilities

As a Dra Process (Yes Bank), your work will include:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, Complaint handling, Active listening and Hindi and English
• Basic English
• Freshers can apply
• A polite, customer-first attitude

Position details

• Job location: Bhandup, Mumbai, Maharashtra
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Openings: 15
• Job type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Direct Source.