E Mail Chat Backoffice 100 Percent

Direct Source is looking for an E Mail Chat Backoffice 100 Percent to join its team in Bhandup, Mumbai. Salary is up to ₹25,000/month. 30 candidates will be hired for this role.

Note from the employer

Opening For Email Chat ( 100 Back Office ) Bhandup Location. Immediate Joiners Required Excellent English Communication Required V5 Plus Some Bpo Experience In Email Chat Or Voice Customer Servicesalary 24800 In Hand Plus 350 Rs Per Night Shift Allowance For Those Who Are Ready For Night Shift Shift 10.30 Am To 7.30Pm ( Day ) 7.30Pm To 4.30 Am ( Night ) Rotational Week Off.Max Age 39. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Salary and benefits

You will be paid ₹24,800 – ₹25,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Hindi and English, Active listening, CRM tools, Typing speed
• Good English
• Night shift
• 1 - 2 Years Experience Compulsory.

Position details

• Work location: Bhandup, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 30
• Work type: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.