E Mail Chat Process 100 Percent

Direct Source has an opening for an E Mail Chat Process 100 Percent based in Thane, Mumbai. The team is filling 30 vacancies. You can earn up to ₹19,000/month. No experience? You can still apply.

Note from the employer

Opening For Mgl (Email And Chat) Process In Thane Kapurbavdi Location (Pick And Drop Available)Hsc With 1 Year Email Experience On Paper. Shift Timing 9 Am To 6 Pm With Sunday Fixed Off.Excellent English Communication Required.Salary 19000 In-Hand.Easy Selection.

Roles and responsibilities

As an E Mail Chat Process 100 Percent, your work will include:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Hindi and English, CRM tools and Complaint handling
• Good English
• Freshers can apply

Salary

The salary for this role is ₹18,500 – ₹19,000 per month.

Job at a glance

• Location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 30
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Direct Source today.