Easy Telecalling Process

Direct Source is looking for an Easy Telecalling Process to join its team in Thane, Mumbai. The team is filling 20 vacancies. Salary is up to ₹18,000/month. No experience? You can still apply.

Employer’s description

Simple Telecalling For Inbound Outbound Process. Type : Domestic, Inbound, Outbound | Languages : English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Requirements

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound, Outbound
• Languages: English, Hindi, Marathi, Punjabi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Day-to-day work

As an Easy Telecalling Process, your work will include:

• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• You will identify upsell opportunities where relevant.

Salary

The salary for this role is ₹15,000 – ₹18,000 per month.

Position details

• Job location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 20
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office

Apply today and take the next step in your career with Direct Source.