Email And Chat Job

Looking for an Email And Chat Job role in Bhandup West, Mumbai? Direct source is hiring now. Salary is up to ₹25,000/month. The team is filling 30 vacancies.

In the employer’s words

Opening For Customer Service Healy Processmin Hsc Shift Time 24/7 Shiftrotational (1 Rotational Off)6 Months Experienced Of Customer Service & Mail And Chat Process Exp Excellent In English Comms Versant 5 Quality Requiredsalary 25,000 Ctc 24800 Net Age - 20 To 35Location - Bhandup West 15 Min Walking Distance From Station. 1 - 2 Years Experience Compulsory. | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Day-to-day work

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets

Salary and benefits

The salary for this role is ₹24,800 – ₹25,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• A polite, calm under pressure attitude

Job at a glance

• Location: Bhandup West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Shift: rotatioal
• Openings: 30

Apply today and take the next step in your career with Direct source.