Email And Chat Process Job

Direct Source has an opening for an Email And Chat Process Job based in Turbhe, Mumbai. You can earn up to ₹32,000/month. There are 30 open positions.

Note from the employer

Opening For Unity Small Finance Bank ( Third Party Payroll ) Turbhe Email Chat Processgraduate With Excellent English Communication V51 Year On Paper Experience As Email Escalation Lno Nodal Officer Cibil Score 650Salary 32000 Ctc 27000 Inhand. Start From Day One . Day Rotational Shift . One Rotational Off. 1 - 2 Years Experience Compulsory. | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Compensation

Compensation: ₹25,000 – ₹32,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone polite and calm under pressure

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Job details

• Location: Turbhe, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Direct Source.