Email Calling Process

Direct Source is hiring an Email Calling Process in Ghansoli, Mumbai. The team is filling 15 vacancies. Salary is up to ₹17,000/month.

Salary

The salary for this role is ₹15,000 – ₹17,000 per month.

Requirements

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Typing speed, Complaint handling, Active listening, Hindi and English
• Basic English
• Freshers can apply

What you will do

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.

Quick facts

• Work location: Ghansoli, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office
• Employment type: Full time
• Vacancies: 15
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with Direct Source.