Email Chat Process

Direct Source is looking for an Email Chat Process to join its team in Turbhe, Mumbai. The team is filling 5 vacancies. You can earn up to ₹32,000/month.

Note from the employer

Opening For Unity Small Finance Bank ( Third Party Payroll ) Turbhe *Email Chat Process*Graduate With Excellent English Communication V51 Year On Paper Experience As Email Escalation Lno Nodal Officer *Cibil Score 650*Salary 32000 Ctc 27000 Inhand. Start From Day One . Day Rotational Shift . One Rotational Off. 1 - 2 Years Experience Compulsory. | Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi and Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Punjabi, Marathi, Hindi, English
• Someone polite and calm under pressure

What you get

You will be paid ₹25,000 – ₹32,000 per month.

What the job involves

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Job at a glance

• Work location: Turbhe, Mumbai, Maharashtra
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Direct Source reviews applications regularly.